Privacy Policy

Last updated: 04 January 2026

This Privacy Policy describes how I NEED IT (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from https://ineedit.co.za (the “Website”).

We are committed to protecting your privacy and complying with applicable data protection laws, including South Africa’s Protection of Personal Information Act (POPIA).

1. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

Company refers to I NEED IT.
Website refers to https://ineedit.co.za.
Service refers to the Website and related services.
Personal Data means information that identifies or can reasonably identify an individual.
Usage Data means data collected automatically when using the Website.
Cookies are small files stored on your device to improve website functionality.
You / User means any person accessing or using the Service.

2. Information We Collect

Personal Information You Provide

We may collect the following personal information when you interact with our Website:

Full name
Email address
Phone number
Billing and delivery address
Payment-related information (processed securely by third-party payment providers)
Order history and customer support communications

Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring URLs

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you regarding purchases, deliveries, returns, or support queries
Improve website performance and customer experience
Send marketing communications (only where consent has been given)
Prevent fraud and ensure website security
Comply with legal and regulatory obligations

4. Third-Party Services and Suppliers

Some products sold on our Website are fulfilled by third-party suppliers, including Temu. In order to fulfil your order, relevant personal information (such as name, delivery address, and contact details) may be shared with these suppliers and logistics partners.

Payment processing is handled by secure third-party providers (e.g. PayFast or other gateways). We do not store your full payment details.

These third parties are required to handle your information in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Remember user preferences
Analyse website traffic and usage patterns

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Website.

6. Sharing of Personal Information

We may share your personal information:

With service providers and suppliers necessary to operate the Website and fulfil orders
With logistics and courier companies for delivery purposes
When required by law or regulatory authorities
To protect our legal rights or prevent fraud

We do not sell or rent your personal information to third parties.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements

8. Security of Your Information

We implement reasonable technical and organisational security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights (POPIA)

You have the right to:

Request access to your personal information
Request correction or deletion of your personal information
Object to processing of your information for marketing purposes
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Links to Third-Party Websites

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.